Refund policy
We want you to feel confident trying ALSO. Your first purchase is backed by our 365-day satisfaction guarantee.
365-Day Satisfaction Guarantee
If ALSO isn’t for you, contact us within 365 days of receiving your first order.
The guarantee applies to your first ALSO purchase, whether it is a one-time order or the first order of a subscription.
To request a refund, email hello@alsonutrition.com with:
- your order number
- the email address used to place the order
- a brief description of the issue
Because ALSO is an ingestible product, we generally do not require opened products to be returned.
Once approved, your refund will be issued to your original payment method.
The 365-day satisfaction guarantee does not apply to subsequent subscription renewal orders.
Subscription Orders
Subscriptions can be paused or canceled at any time before the next order is processed.
Canceling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been processed.
If you need help with a recent subscription order, contact us at hello@alsonutrition.com as soon as possible.
Damaged, Incorrect, or Missing Orders
Please inspect your order when it arrives.
If your order is damaged, incorrect, incomplete, or has another issue, contact us at hello@alsonutrition.com and we’ll work to make it right.
Please include your order number and, when applicable, photos of the damaged or incorrect item.
Returns
Because ALSO is an ingestible product, opened products generally cannot be restocked and usually do not need to be returned.
If we ask you to return an unopened product, please contact us first for approval and return instructions.
Approved returns should be sent to:
Also Nutrition LLC
1209 Mountain Road Pl NE #12778
Albuquerque, NM 87110
Please do not send products back without contacting us first. Unauthorized returns may not be accepted or refunded.
Refunds
We’ll notify you when your refund request has been reviewed.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear, depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, contact us at hello@alsonutrition.com.
European Union Cooling-Off Period
If your order is shipped to the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel or return eligible purchases within 14 days of receipt.
These statutory rights are separate from ALSO’s 365-day satisfaction guarantee.
Contact Us
Questions about returns, refunds, subscriptions, or the guarantee can be sent to: